Refund Policy
Last Updated: October 10, 2024
At The New Money, we strive to provide high-quality content and services to our users. This Refund Policy outlines our practices regarding refunds and cancellations for our Pro membership.
1. No Refunds
- We do not offer refunds for Pro memberships.
- All purchases of Pro memberships are final and non-refundable.
2. Cancellation
- You have the right to cancel your Pro membership at any time.
- To cancel your membership, you can:
- Use the cancellation option in your account settings, or
- Contact our support team at hello@thenew.money for assistance
- After cancellation, you will continue to have access to Pro content until the end of your current billing period.
- No partial refunds are given for unused time in the current billing period.
3. Billing Cycle
- Pro memberships are billed on a recurring basis (e.g., monthly or annually, depending on your chosen plan).
- When you cancel your membership, you will not be charged for the next billing cycle.
4. Exceptions
- In extraordinary circumstances, we may consider refund requests on a case-by-case basis. However, approval of such requests is at our sole discretion and is not guaranteed.
5. Pricing Changes
- We reserve the right to change our membership pricing at any time.
- If we change the pricing of our Pro membership, we will provide notice to existing members before the change takes effect.
- Existing members will have the opportunity to cancel their membership before any price increase takes effect.
6. Account Termination
- We reserve the right to terminate or suspend accounts that violate our Terms of Service.
- In the event of account termination due to violation of our terms, no refund will be provided.
7. Promotional Offers
- From time to time, we may offer promotional discounts or trial periods for our Pro membership.
- These offers are subject to their own specific terms and conditions, which will be communicated at the time of the offer.
8. Payment Issues
- If we are unable to process your payment for any reason (e.g., expired credit card, insufficient funds), we may suspend or cancel your Pro membership.
- It is your responsibility to ensure that your payment information is up to date.
9. Contact Us
If you have any questions about this Refund Policy or need assistance with your Pro membership, please contact us at hello@thenew.money.